Answers every call.
Books the slot.
Takes the deposit.
A voice agent that picks up within two rings, knows your business inside out, books appointments directly into your calendar, and collects a deposit on the call. No hold music. No missed bookings.
Six capabilities.
One voice.
Answers every call, day or night
No voicemail, no missed bookings. Bryn picks up every call -- bank holidays, Sunday evenings, 3am if needed.
Books and reschedules in your calendar
Real-time availability, instant confirmation, and automatic reminders. The customer hangs up with a booking in hand.
Takes a deposit on the call
Stripe-powered payment collection mid-conversation. No chase-up invoice, no invoice left unpaid.
Hands off to a human when it matters
Escalation rules you define: refund requests, complaints, or anything beyond the brief go straight to your team.
Sends a written summary
Every call gets a transcript and action summary sent to Slack, email, or your CRM within 60 seconds of ending.
Bilingual when you need it
Welsh and English by default. Switches language mid-call based on how the customer opens. No configuration required.
14,200 calls. 38 seconds. 320 hours saved.
Bryn has handled over 14,200 calls across our client base -- booking tours, taking deposits, rescheduling appointments. The median time from ring to confirmed booking is 38 seconds.
We were burning two days a week on the phone. Three weeks after Bryn went live, we had taken 80 bookings without a single member of staff picking up the phone. The deposit collection alone paid for the setup in the first fortnight.
Three layers that make voice agents trustworthy.
The reason most voice bots fail is they can only handle the one path the developer imagined. Bryn is built around intent recognition, not scripts.
A voice your customers will trust.
Bryn sounds like a person because we train it on your actual calls, your team's phrases, and your regional tone. Welsh accents, industry jargon, your opening line -- all included.
- Welsh and English by default, switchable mid-call
- Trained on 200 real calls before go-live
- Four voice options: Bryn, Mair, Alex, Sasha
Intent recognition, not scripts.
Bryn understands what the caller means, not just what they say. Reschedule requests, deposit disputes, group bookings -- each gets routed to the right outcome without a decision tree.
- 96% intent recognition rate across 14,200 calls
- Handles multiple intents in one call
- Confidence score threshold triggers human handoff
Knows exactly when to fetch a human.
Bryn is not trying to handle everything. When a call exceeds its brief -- refund requests, complaints, or anything that needs judgement -- it transfers to a named member of your team with full context.
- Configurable escalation triggers (topic, sentiment, keyword)
- Warm transfer with full transcript to the human
- Out-of-hours escalation goes to Slack or SMS
Works where your business already runs.
Twilio
Cal.com
Stripe
HubSpot
Slack
GmailTelephony
Calendars
Payments & deposits
CRM & comms
Start once. Keep it running.
Agent setup
- Discovery + script design
- Voice training on 200+ real calls
- Calendar + payment integration
- 200-call QA + accuracy testing
- 2-week monitored go-live
Monthly care
- Re-training on new call types
- 2 new intents per month included
- 24/7 uptime monitoring
- Monthly call analytics report
- Quarterly escalation review
Connects with your phone system and CRM
